Plans

Imagine you are costing a project: a survey of some number of questions, answered by some number of people, over a month or a season. Will the figure that goes into your budget line match the one on the invoice when it arrives?

Septenar meters credits, and a credit is used when the platform does work. One answered question uses one credit; ten questions answered by ten people use a hundred. A question a participant skips uses none, and a survey that is built and never launched uses none. Other kinds of work use credits too: serving a response in a language other than the survey's own, scoring an open-text answer with AI, sending an invitation email, running a theme discovery. An application set to Quebec's Law 25 level weighs each answer at 1.3 credits, which pays for the audit trail and the retention the law requires.

The overarching principle is that what you pay follows what you use. Each plan includes a monthly block of credits at a fixed price, in Canadian dollars. When you use less than the block, the remainder carries forward and accumulates. When you use more, the extra is metered at the plan's additional usage rate.

What your project would cost

This estimates what a survey project would cost on each plan. Enter what you know about it: how many questions, how many people will answer, over how many months, and whether it needs other languages, AI scoring, an email campaign or theme discovery. The cost on every plan updates as you go, at the rates the platform charges. The example projects are there to start from; pick the one nearest yours and change its numbers.

Example projects

Twelve questions, three of them open-text and scored by AI; 2,500 responses in one month.

12 questions × 2,500 responses = 30,000 answered questions

Months of collection
Compliance level

The federal standard, on every plan. It satisfies Alberta's and British Columbia's PIPA, and PIPEDA everywhere else.

0 %

The share of responses given in a language other than the survey's own. Serving one uses 0.1 credit per answered question, weighted like an answer.

3 of 12

Scoring uses 0.5 credit per response, per scored question, weighted like an answer.

3 questions × 2,500 responses × 0.5 = 3,750 credits

A run uses 0.3 credit per response it reads, weighted like an answer. Running it again, with other settings, uses credits again.

Evaluation

Insufficient for this project

The free plan's credits cover about 37 of these responses. Collection pauses when a month's credits are spent, and nothing is charged.

Basic

$68.50

for the month

Plan fee
$9.00
Additional usage
$59.50

Core

$64.55

for the month

Plan fee
$29.00
Additional usage
$35.55

Advanced

$99.00

for the month

Plan fee
$99.00
Additional usage
$0.00

The project's credits

Credits used
33,750
Answered questions
30,000
AI scoring
3,750
Per complete response
13.5

On each plan

EvaluationBasicCoreAdvanced
Included in the plan5004,00014,00055,000
Additional usage33,25029,75019,7500

An estimate, not a quote: it assumes every participant answers every question, and it ignores the credits an earlier month may have left you. A survey's exact use of credits is shown in its settings before you publish.

The four plans

Every plan, the free one included, has API access.

What the plans differ on is volume, team size, languages, branding, whether anyone can sign in to a survey by email, and whether the Law 25 level is offered. A dash means the plan does not have it.

Evaluation

$0/month

  • 500 credits/month
  • 1 application
  • 10 active forms
  • 2 languages per form
  • API access
  • 1 participant group per application
  • Up to 50 members per participant group
  • 1 access-code set
  • 1 team member
  • Community support

Basic

$9/month

or $90 a year

  • 4,000 credits/month
  • Unused credits roll over
  • Additional usage: $2.00 per 1,000 credits
  • 2 applications
  • 25 active forms
  • 3 languages per form
  • Email verification of participants, open to anyone
  • API access
  • Custom branding
  • Email campaigns to participant groups
  • Unlimited participant groups per application
  • Unlimited members per participant group
  • Unlimited access-code sets
  • 5 team members
  • Community support

Core

$29/month

or $290 a year

  • 14,000 credits/month
  • Unused credits roll over
  • Additional usage: $1.80 per 1,000 credits
  • 3 applications
  • 100 active forms
  • 7 languages per form
  • Email verification of participants, open to anyone
  • API access
  • Custom branding
  • Law 25 compliance level
  • Email campaigns to participant groups
  • Unlimited participant groups per application
  • Unlimited members per participant group
  • Unlimited access-code sets
  • 20 team members
  • Email support

Advanced

$99/month

or $990 a year

  • 55,000 credits/month
  • Unused credits roll over
  • Additional usage: $1.60 per 1,000 credits
  • Unlimited applications
  • Unlimited active forms
  • Unlimited languages per form
  • Email verification of participants, open to anyone
  • API access
  • Custom branding
  • Law 25 compliance level
  • Email campaigns to participant groups
  • Unlimited participant groups per application
  • Unlimited members per participant group
  • Unlimited access-code sets
  • Unlimited team members
  • Participant pool portals (coming soon)
  • Priority support
  • SLA

Prices in Canadian dollars. Billed annually, a plan costs 10 months.

Which plan

Start on Evaluation. It never expires, and the account it makes is the one you later upgrade.

An application with Quebec participants, or with health or research data anywhere in Canada, runs at the Law 25 level and needs Core or Advanced. Alberta's and British Columbia's PIPA, and PIPEDA everywhere else, are met at the baseline on every plan.

A client to each application means counting applications: 2 on Basic, 3 on Core, no limit on Advanced.

A team of more than 5 needs Core; of more than 20, Advanced.

A form in more than 3 languages needs Core; in more than 7, Advanced.

Your logo, colours and typeface on the survey are on every paid plan.

What will not surprise you

Credits carry forward. What a month leaves unused stays in the balance, up to 60 months' worth, and follows a change of plan in either direction.

Collection continues past the included credits, up to a limit. A paid plan keeps accepting responses after its credits are spent; the extra is metered at the plan's rate and appears on the next invoice. It stops at the account's spending limit: in the first billing cycle, one month's included credits; after that, 5 months' worth by default ($40.00 on Basic, $126.00 on Core, $440.00 on Advanced), which an owner can raise, lower or remove. A monthly limit on one application, or a submission cap on one survey, stops it sooner. Alerts arrive at 80 and 95 percent of the credits, and at 80 percent of the spending limit.

You can pause. Billing stops, the balance holds where it is, and surveys, results, exports and team stay readable. Resuming starts a new cycle that day.

Changing plans. An upgrade applies at once. A downgrade takes effect at the next cycle. Credits travel with you.

Closing the account. Thirty days to change your mind, a full export at any point in them, then deletion.

Non-profits and schools. A registered non-profit or an educational institution pays half the price of any paid plan. Ask through the support channel in your account.

What the free plan is for

Evaluation is for finding out whether the platform fits. It costs nothing, needs no card and never expires. Its credits reset rather than accumulate: 500 a month, and collection pauses when they are spent until the month turns. A survey on it holds at most 30 questions, takes at most 1,000 answers an hour and carries 2 languages; there is one application, 10 active forms, and one participant group of 50 people. Branding and the Law 25 level are not on it.

Everything else is the platform as it is: the builder, the Library, the exports, the consent page, the access codes.

Start on Evaluation

Every account begins on the free plan. Upgrade from the dashboard when the work calls for it.